ITIL Implementation Strategies Teleseminar.

[IT Service Guy]

On Wednesday 10th May, I am hosting an ITIL Implementation Strategies Teleseminar.

It's going to be 2 hours of strategies, tips and hints on how best to implement ITIL.

Seating is limited.

Please Visit:-

http://www.ITServiceBlog.com for further details.

Everyone who registers will gain access to the audio recordings and bonus resources.

[IT Service Guy]

Well, the Teleseminar was a big success with over 100 ITIL practitioners and experts dialling in from the US, Canada, Europe and Australia to listen to over 2 hours of content.

For a limited time - you can get free access to the exclusive download area - as a visitor to DataMation.

Here you can download:-

- Teleseminar Audio File
- Notes
- Online Resources

Other materials, such as the full transcript of the Teleseminar are in production and will be realeased shortly.

Visit:- http://www.AskTheServiceExpert.com for details.

[IT Service Guy]

Here's a summary of the questions that were answered by Randy Steinberg during this 2 hour Teleseminar - just in case there's something specific that you're looking for.


Q1. How can you best 'sell' ITIL to the board / Senior Management and persuade them that ITIL is the right thing to do in the first place?

Q2. How do you obtain buy-in for ITIL and overcome objections from anti-process colleagues?

Q3. How do you define and measure the ROI of ITIL in order to prove its value?

Q4. How do you maintain momentum and buy-in as the ITIL Implementation programme proceeds?

Q5. What 'soft skills' are required to implement ITIL?

Q6. How do you go about implementing ITIL at the very beginning - from scratch? What are the very fist steps I should take?

Q7. After alert monitoring, alert management and the helpdesk - where should I commence my ITIL implementation programme?

Q8. What are the main reasons why ITIL implementations fail? How can you overcome these reasons?

Q9. Can ITIL be used with other methodologies - such as CoBIT and Six Sigma? If so, how?

Q10. How do you implement ITIL in small (or not-for-profit) Organizations?

Q11. Where do you start to begin implementing the CMDB?

Q12. Where do you start to begin implementing a Service Catalog?

Randy answered all these questions in detail - and then some!


I have made all the following materials freely available to you:-

- Audio Download of the Teleseminar (listen to it on your iPOD!)

- Teleseminar Executive Summary Notes (key bullets of each answer)

- Online Resource Guide (over 20 accompanying links to PDF's)

Plus, coming soon, I have the additional materials:-

- Full transcript of the Teleseminar (professionally edited)

- Mystery bonus items (you'll have to stay tuned!)

Randy also gave away two quality bonus items:-

- The Complete PDF of Chapter Three of his book, "Implementing ITIL", which provides a strategic view of all the key stages of ITIL implementation programmes.

- An ITIL'ized version of the DICE Model (Excel spreadsheet and PDf guide) which helps you to understand the overall chances of success that your ITIL Implementation projects currently face - and how you can improve your chances of success.

To access all of the above material and keep up to date with the release of the mystery bonus resources - you only have to visit:-

http://www.AskTheServiceExpert.com

[IT Service Guy]

Just added a new Bonus Report to:-

http://www.AskTheServiceExpert.com/access

It provides further evidence to the question - is ITIL really worth it?