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Any good comments about how to measure IT service from people management perspective of view? From the service result perspective of view, from industry, I know there are too many such as downtime, system performance, customer satisfaction and so on.
I would think it has to be relative to their function. A support engineer is measured on mean problem resolution time. A desktop tech may have a weight placed on customer service. A software engineer would be graded on being on-time and on-budget. You may have some global criteria as well that apply departmental goals.
Service Measure for People
Linear Mode
