At last, some tips on how to pass the ITIL Foundation Exam..

[keepitilfree]

Well, the obvious response to this question is... know the answer!

But did you know that multiple choice exams, especially the ITIL Foundation Exam, are actually quite tricky to pass - even if you have studied carefully.

Several, long-time Service Managers, have reportedly failed because they 'read too much into the answers' or they 'tried to apply what they know from their own experience - rather than the ITIL material'.

Let me explain a bit more...

Multiple Choice Exam Questions are structured in several different ways with a root question and several possible branch answers.

For example, look at this question...

Q1. Which of these tasks are regarded as proactive?

1. Collecting statistics regarding Known Errors.

2. Reviewing incident and problem analysis reports to identify trends.

3. Preventing problems in one service being replicated in another.

4. Identifying the root cause of incidents.

A. l & 4.

B. 1,2 & 3.

C. 2 & 3.

D. l & 3.

You have to read each possible Answer A to D and validate each statement. Then, through elimination determine the correct answer.

What do you think the answer is?

But what if you are 'stuck' between two answers. What if your inner voice tells you that both answers are correct? How can you quickly rationalise your thinking and get to the right answer?

Well, researchers have produced quite a lot of useful material on this topic and I have painfully distilled it into just three special articles.

You can reach them here...

http://www.foundationsuccess.blogspot.com
(see "Secrets Of Multiple Choice Exams")

Oh, the answer was C by the way.

Regards,

[IT Service Guy]

Here's the new URL for the Blog that covers the ITIL Foundation Exam.

http://www.FoundationSuccess.com

You can access free ITIL guides, overviews, Foundation exam tips and learn how to improve your chances with multiple choice questions.

[ITSMEnthusiast]

Hi,

Would you recommend any sites for Master's Exam that gives some tips.

[IT Service Guy]

ITSM Enthusiast,

Tips for the ITIL Managers Exam are few and far between online.

I have previously blogged about some general and specific tips here:-
http://dritil.blogspot.com/2005/09/g...exam-tips.html

And there's one 'handy' tip here:-
http://itservicetoday.blogs.com/itil...tips_for_.html

But other than that I've not seen anything else.

One thing's for sure - Written exam technique is key!

Good Luck.

[gspaff]

While not sites, I did like the book by Ivor Evans and Diane Colbeck. http://www.diymonde.com/ -- We used it extensively in my Service Manager course. It has suggestions on how to answer completely, great job descriptions and some very cool tables that summarize what information is shared between the various process areas.

Of course, I bought a ton of books but really focused on Service Support, Service Delivery, Ivor's book, the ITIL Introduction book (the reader's digest version of SS and SD that the OGC released) and the small itSMF Service Management pocket book.

--George

[IT Service Guy]

Did a bit more digging and came up with:-

http://www.itsmwatch.com/itil/article.php/3312461

Got some general tips on passing the Managers Exam.

Hope these help!

[IT Service Guy]

Bit more digging...

At least 10 tips here...

http://dritil.blogspot.com/2006/06/t...-managers.html