ITIL Process mapping in Visio

[rituc]

Can anyone give me any insight into which templates you are using for ITIL process mapping in Visio. Do you feel like the current templates work for your ITIL processes. What additions in terms of shapes would you like to see to the templates.


I am gathering some feedback on how people are using Visio for ITIL processes. Andy started this thread on how Visio templates don't work for his ITIL processes. Would love to know more on what templates are being used and why they don't work.

I am doing some research on ITIL process mapping in Visio and would appreciate the insight.

Thanks

[gspaff]

I just use the basic flowcharts in Visio. Usually, we whiteboard the current process and then draw it. We then refer to ITIL and then discuss what new state we can get to, what it would like and then formalize the drawing in Visio.

--George

[RobertdB]

Same here. I always use the basic flowcharts. They are clean and self explanatory

Robert

[keepitilfree]

Originally Posted by rituc

Can anyone give me any insight into which templates you are using for ITIL process mapping in Visio. Do you feel like the current templates work for your ITIL processes. What additions in terms of shapes would you like to see to the templates.


I am gathering some feedback on how people are using Visio for ITIL processes. Andy started this thread on how Visio templates don't work for his ITIL processes. Would love to know more on what templates are being used and why they don't work.

I am doing some research on ITIL process mapping in Visio and would appreciate the insight.

Thanks

Rituc,

When searching for ITIL process flows (especially in Visio) I too was very dissapointed with the lack of availability in the market. I understand that most people just get their local visio 'experts' to knock-up a locally built version of the ITIL versions from the OGC books.

However, I have found a site that you may be interested in that shows ITIL process flows, process documentation and several other nice touches that may be a good starting point for what you are looking for.

Please click on:- http://dritil.blogspot.com/2005_07_1...l_archive.html

...and scroll down to, "Back to School - Learn ITIL from the Ground Up", it's a great foundation to build your own home grown process flows from.

Regards.

[alphasong]

Process modeling is a nontrivial discipline. For good authors, see Rummler/Brache, Paul Harmon, and Alec Sharp.

[rlandrau]

The link mentioned on the above blog is not available anymore i am more than happy to be pointed to them.

[populardork]

I have been looking at Business Process Modeling Notation (BPMN) and it looks like a good modeling standard to follow for process diagramming. You can get information on the standard at:

http://www.bpmn.org/

I also found a nice, free Visio template that supports BPMN at:

http://www.orbussoftware.com/bpmn.aspx

They have an associated tool that they will sell you, but the basic template is free and is of very good quality.

Best regards,

Rich

[The Skeptic]

See also www.bpmspace.org for an alterbnative to Visio, and an alternative to Service Desk software, for that matter. I'm just struggling with the MySQL install on Windows so I can't report yet on how good it is, but looks interesting

[The Skeptic]

I'm afraid I gave up trying to get BPMSpace working on Windows. if anyone has more joy please post here