Help! ITIL, RealITSM, ISO this, ISO that - what the heck am I supposed to do.

[itgh12]

Ok. need advice.
"new" it department. Our organization has never had someone come in and explain anything that resembles a managmeent strategy for IT. To me this should be a breath of fresh air for some and deposit to gain long term interest with the managment skeptics.

I see people saying that ITIL is passe and telling me to use realITSM. so instead of lifecycle it is deathcycle or activities instead of process. various ISO's to choose from. Cool I am down with it all. I see using ITIL v3, and learning the others as time goes on and chaning later if need be.

We have nothing that can be called an IT managmenet strategy or plan. It is all ad hoc and one-off implementations with no intergration or communication. Everything is decentralized. people our out there fixing their own computers.

So my plan is just to start implenting certain ITIL initiatives like change management, knowledge management, service desk tools, etc. we need to start gathering data, and moving forward.

ITIL seems like a safe bet to me - software out there refers back to it.
Just want to do what is right for the business and the department. Other frameworks and standards can be looked at and evaluated - but ITIL v3 seems to me to be ready to go and will bring many, many benefits to our current situation.

and yes I have mngt support to do all of this.

Any practicle advice?

Thanks for your help.

itgh12