My colleagues and I at Numara Software have developed the following list of tips for end-users to help IT save time and money. What other tips do you think we should add?
Think before you click: Be cautious of clicking on links in suspicious emails or other messages that look as if they did not come from the intended sender.
Don’t click to bank: Never click on links in unsolicited emails from online financial institutions, such as your bank or PayPal™. Real financial organizations will never ask you to confirm your password this way.
When in doubt, throw it out: Exercise caution when opening attachments in email, as they can launch viruses. If you are unsure about the source, delete it. If you think it’s something you might need, contact the help desk before opening it.
Contact the help desk before downloading any software to your computer
Reboot before you hoot: If your computer is frozen or slow, try rebooting it before you contact the help desk.
Take control of your inbox: Archive old emails and empty your deleted items folder on a regular basis, particularly for very large emails.
Let anti-virus software do its thing: When you ignore reminders or cancel virus scans, you open the door for harmful computer viruses that can spread throughout your company. New viruses are created all the time.
Back ‘em up to avoid getting burned: Stuff happens. Make sure your important files are backed up to a DVD, thumb drive, or USB drive.
Help yourself: many help desk systems allow users to do simple “fix-its” themselves, or find answers to frequently asked questions in a searchable online knowledgebase. Be sure to check out these options before creating a help request.
Use the tool: If you do have to submit a help request, submit it through the online help desk system versus picking up the phone, or hailing the help desk agent in the hallway. Be as specific as you can when reporting the problem to the help desk - document the steps you took to get the error and include information on any recent changes you’ve made to your PC or software, etc.
To get a PDF version of this list to distribute internally to your users or others at your organization, visit
http://www.numarasoftware.com/top_tips.asp
Edit by admin: no contact info permitted on the forum, thank you
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