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Wanted Ad (Your help would be most appreciated)
Hello
Firstly, thank you for opening this thread, and hopefully continuing to read on.
In my day job I am attempting to pilot a Service Catalog within the organization I work. However, in addition to this I am also writing a dissertation on whether a Service Catalog can help IT departments become more customer focused. This is a benefit cited in the ITIL books as well as by the Service Catalog vendors themselves. As an independent researcher I'd like to investigate how far this claim holds true, and would like your assistance to prove (or perhaps even disprove) whether this is indeed a benefit.
Collection of data for this research project will take place during July and August 2008, either in the form of a questionnaire or a telephone interview. I am looking for participants who are currently in the process of implementing a Service Catalog (even if it's at a very early stage) or have completed the project and are in live operation. It doesn’t matter what sector your organization is in, what country (or countries) you operate in or what tool you use.
Please email me (or send me a message through the forum) if you are interested in taking part or would like further information. Kind Regards and
Many Thanks
Helen Turnbull
Edit by admin: no contact info permitted on the forum, thank you
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