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Free ITIL V3 Service Operation Guidelines.
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Discussion about ITSM and ITIL including Certification and recent itSMF events.
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09-10-2007, 12:37 PM
keepitilfree
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Join Date: Jun 2005
Posts: 18
Free ITIL V3 Service Operation Guidelines.
Just released is the first in a new 5 part series of special ITIL V3 Reports.
The first report is entitled:
ITIL V3 Service Operation
- Design Guidelines.
This new 55 page report contains 46 examples across all of the ITIL V3 Service Operation Processes, including Event Management and Access Management.
Each design guideline is explained in the context of V3.
Download your free PDF report:
ITIL V3 Service Operation Design Guidelines
.
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12-17-2007, 12:45 AM
simskd
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Join Date: Dec 2007
Posts: 1
Good to read and informative
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