Forum: IT Service Management

Hi All, Im looking to make the step up to Management from Techie, and while I’ve work on several projects, I feel that my budgeting skills aren't the best. Can anyone recommend any good budgeting...

Hi, I accidently stumbled across this website: http://www.itservicemanagement.com and got really curious about it. It looks good and I would like to contribute...but, would rather know more...

Good Day, The International Foundation for Information Technology (IF4IT) would like to introduce the community to its Configuration Management Taxonomies. The Configuration Management Taxonomy...

Hi all, I'm a new Service Level Manager and looking for suggestions on conferences that would be helpful to attend. Anyone have any recommendations? Thanks!

Hi all, I am New to ITIL - CMDB database . I had read some articles about CI's ,etcc.. My question is how to design the schema for ITIL-CMDB DATABASE. Any sample CMDB schema will be much...

Hi everyone, If you know someone who needs a solid introduction to ITIL (the latest 2011 version) here's a place offering free online ITIL training videos and materials... ...

Hi All I need ITIL 2011 books. If any body has it, can you please share the link. Need it urgently. Thanks

Hello Folks, I wouldn't have to explain the way in which the Change Management process is percieved by the technology teams. Though people have started to realize it's importance and advantages,...

Hello, Can anyone help me on ym question please, I would be most grateful. 'Can automation be applied to service management systems to generate classification of incidents?' Many Thanks

I have an itil question im looking for some help with. if your priorities are set say like this...and if you have say a computer failure of any sort low - fix within 8 hours medium - fix within...

Hi all, What are the best sources on the history of ITIL, ITSM, and ITSMF? Is anything written? Here is what I have heard: The UK Thatcher government in the 1980s wished to "audit"...

So, you have a new CMDB implementation installed and you're now ready to seed (populate) it with CI information for the first time. You are adopting a federated approach and thereby have identified a...

Just curious how everyone is classifying a Request for Information or advice (How do I hook up my router at home, what kind should I get, etc) or a training related question (In office 2010 how do I...

HI I am new on system administering. I have configured RAID 5 (3 x 146 GB HDD) on the IBM X 3650 M2 server and unfortunetey I have removed one of the hard disk from its slot. Then reinstalled it...

Hi, Is there a RSS feed for the ITSM Watch website? In particular the articles page? http://www.itsmwatch.com/itil/ Thanks.

hi, i'm looking for Checklist for incident record (IT operation Incident) if anyone have idea please give me help. thanks, shadow

What does ITIL name the team role which is responsible to gather business requirements and lead the IT procurement (RFI, RFQ,RFPs, Tenders, and manage the project tell the implementation, and...

Hi, Any ideas on Laptop policy?

I want to understand how the Incident Manager role is used. The Service Desk is the front door of the process and next is the 1st line Incident Management, which has Incident Managers. The...

Hi, I would like to know about the closure codes: - What are the usual closure codes, where will they use usually? (a simple definition please) - If the staff could not solve an issue (no...

Ok. need advice. "new" it department. Our organization has never had someone come in and explain anything that resembles a managmeent strategy for IT. To me this should be a breath of fresh air...

hi I have an argument with my peer regarding the proper way to setup the integration between our event mgmt system and the service desk system. My peer claims that according to ITIL, event...

We are actually engauged in a BPO client and this is an SLA based contract. I will discuss our current situation and challenges we encountered and a immediate course of action needs to the issues...

I want to study about the frameworks of IT service management in detail and in depth, anyone here can share about the frameworks and its uses to IT service management.