What are people's experience with moving from job schedulers to workload automation? What tools do you like the most and what are your favorite tidbits for implementation?

Here's what Gartner is saying about the industry provided by #bmccontrolm http://bit.ly/H3nYT8

Hi everyone,

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Hello. I used to have a free softphone (I don’t want to name it) with poor voice quality and I got totally fed up with it so I decided to change it for a better one. I tested then I purchased Ozeki VoIP SIP SDK and the video and voice quality seems to be all right (sample p.: http://www.voip-sip-sdk.com/p_357-vi...odec-voip.html ). It supports many codecs and is compatible with lots of open source pbxes like Asterisk.
I am interested in your opinion. Have you got similar experiences ? Any bad points?

Hello. In this year I decided to build my call center and I searched for a reliable sdk tool for my business. I tried out many trial programs, but I found out that .Net sdks are the best ones for my call center business. Ozeki VoIP SIP SDK was finally the chosen one, because to call center applications I could easily add some other features like voice call recording in C# (for the sample program: How to record a voice call? search on the google) Unfortunately the trial versions last only for 20 days, but the support was quite supportive.
Regards,
P.