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Old 11-17-2009, 04:51 AM
ryanjuzz ryanjuzz is offline
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Join Date: Nov 2009
Posts: 4
Red face New Team Schedule for our Helpdesk Team

Hi,

I am currently working on a new work schedule for my staff onsite. I am looking for a effective schedule details listed below:

Support Coverage : 24 by 7
Total Headcount: 6 Helpdesk only
Working hours of staff per day: 10 hours; 1 hour break included on the WH

Critical Shift (needs 3 Man staff): 8:00 PM - 4:00 AM; Mon to Fri.
Mid Critical Shift (needs 2 staff): 12:00 pm to 7:00 PM; M-F
Off-Peak ( 1 or 2 staff): Sat & Sun

Restday of staff: Can be flexible but not split-off

I am looking forward on your assistance. If you can send it as table type

Thanks,

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