The price goes with features.
If want all the features listed below you might try ManageEngine ServiceDesk Plus
Quote:
Originally Posted by The Skeptic
- service desk functionality
- incident, request, problem, change, release, config, knowledge and service level management functionality
- incident, request, problem and change "tickets"
- users, customers, SLAs, assets and services in same database as the tickets, all linked. This is as near as you need to get to "CMDB"
- uses ITIL terminology |
If it is too fancy you might try Hardware Inspector or ipi.helpdesk which have a little features and less expensive.
So it all depends.