Thread: Service Degradation
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Old 06-03-2008, 07:36 AM
ITIL-Kahuna ITIL-Kahuna is offline
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Join Date: May 2007
Location: USA
Posts: 4
Service Degradation is an Incident.
Incident definition is 'Any event (potentially) causing an interruption to the service or a reduction in the quality of the service (service degradation).
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