I disagree
I don't agree with his reasoning at all. In my experience, especially for home users, Ubuntu is close to a slam dunk fit--with the notable exception of FPS gamers. Home computer usage generally breaks down along rough age group lines, and for the vast majority (leaving aside young males!), Ubuntu fits the bill nicely.
(Commercial users often have vertical market programs that aren't available on a Linux platform, and thus may be a different story.)
It is faster and easier to install Ubuntu than any flavor of Windows, and that install provides the user with nearly everything he'll need for use. For free. Folks who assume that what comes out of the box for free must be crapware simply haven't used Ubuntu recently.
Driver hassles are largely a thing of the past. (I haven't heard of anyone having a problem with cameras in a couple of years. All of them just "plug in and work.") Home users don't usually have esoteric hardware -- the kind that drivers are hard to come by.
This issue really boils down to inertia. Let's admit that. I have switched over at least ten people in my acquaintance. None of them, even after a couple of years, have hinted they want to switch back to windows. And, frankly, after a week or two, they require almost no support.
Everything "just works," and, as important, continues to do so.
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