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Old 02-28-2007, 03:35 PM
The Skeptic The Skeptic is offline
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Join Date: May 2006
Posts: 43
I feel an IT Skeptic blog post coming on.... but I'll start here

What possible use is a standalone discovery/CMDB tool? If it doesn't also store your Incidents, Problems and Changes, and the relationships between them and the CIs, then who uses it? if an impact analysis of an outage doesn't show me there was a change against that CI last night, what possible use is it? if it doesn't also store your Services and SLAs, and their relationships to the CIs, then who uses it?

And if your answer is "we will do code level integration or magic glue or batch synchronisation with service desk and SLM tools" then if I were your boss I'd be firing you. Many vendors have done that work and offer integrated suites, and not just the Fat Four, there are niche ITIL vendors too. To propose doing it yourself is irresponsible waste of company resources.

A CMDB is something that ought to be in the tools: it is not a tool.
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