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Well it's a bit different if the end user is the general public, not business persons. There's a grass roots movement in this country rebelling against outsourced call centers. I know I'm incensed by it. If you market your product or service in the USA, give me a support person whose primary language is english.
I'm sure they save a ton outsourcing to India, but then they should market their products there, I say.
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Datamation Online Community Manager
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