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Originally Posted by IT Service Guy
Some folks do indeed seem to think that it's a case of "all or nothing" and get frustrated within their own organizations if they cannot get buy-in to everything at once. Maybe it's the way we're educated on ITIL (Foundation, Practitioner then Managers Exams) or maybe it's self imposed pressure, "got to get all this in because it's 'the way' to do it".
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I had to register just to respond to this. Right now I'm in a task force, and one of the things we are discussing is our haphazard implementation of ITIL and how to address it.
One of the things I have seen over and over again is that when an organization is allowed to pick and choose what is implemented, what gets left out are the more difficult pieces to implement--which often are the pieces that would do the heavy lifting. What gets used are pieces that already fit into the way the organization does things. When the way you do things is fundamentally broken, sticking as closely as possible to the status quo just won't cut it.
IF those implementing ITIL have experience with it and
IF that person/team can be objective, then and only then is it a good idea to pick and choose. Usually, though, a halfway implementation of any framework is a fast road right back around to where you started.