Thanks for the reply... yes, I read those and applied further discussion to them at my old Blog here:-
http://dritil.blogspot.com/2005/10/i...esterdays.html
The thing is - everyone's working in a different organization with different stages of ITIL maturity - so it's impossible to have one definitive list (like Malcolm's) but I agree it's a great starter for us all!
The purpose of this thread is to capture and share failure experiences in the hope that we can all learn more and think through why ITIL Implementations fail in the first place - and prevent them from occuring in our projects.
I wonder if anyone else is 'brave' enough to publish theirs in this thread??
