[IT Service Guy]

I'm starting this thread - in the hope that many other ITIL Practitioners and Service Delivery People - will add their own personal experience.

If successful, this thread should grow into a valuable list of "What To Avoid" and "If It Does Happen - What To Do" when implementing ITIL.


To clarify the scope: -

- Only submit your Top 3 Mistakes
- Accompany each one with your best ideas/thoughts for a solution or workaround
- Only 3 mistakes are allowed (this is to help crystalise your thinking)
- You can submit your mistakes safe in the knowledge that you have heard about them - rather than they actually happenned at your organization - so reading this thread does not (necessarily) mean that your organization has experienced them!
- Try to avoid repeat Mistakes - be original


What to do now?

1. Think through your recent ITIL implementation (process / tools / people)
2. What went wrong and why?
3. What did you do? (or could you have done - if allowed)
4. Post them quickly while they are fresh in your mind

If we all pull together - we can make this a very valuable thread for everyone!


Measures of Success: -

- We know we have been successful when a 'major' publication or web site posts a link to this thread - that's our first measure of success.

- We know we have been successful when someone posts a comment saying how they read through this thread and actually prevented a mistake in their organization - second measure of success (open to others!)


PLEASE ADD YOUR TOP 3 MISTAKES AND REMEDIES...