[alphasong]

Hi all,

What are the best sources on the history of ITIL, ITSM, and ITSMF? Is anything written?

Here is what I have heard:

The UK Thatcher government in the 1980s wished to "audit" governmental IT. Auditors said, "you can't audit something without the equivalent of Generally Accepted Accounting Principles." This was the genesis of ITIL.

I do NOT claim the above is accurate, but that's how the story goes in the US Upper Midwest in 2004. (I've heard it several times.)

I also have the impression that IT Service Management and especially the evolution of the SLA concept came out of the telecomm space. How ITSM and ITIL converged is of interest.

Also curious when ITSMF was officially chartered, by who, and where.

Many kind regards,

Charlie